Support SLA
Last updated: August 2026
These are published support targets for Zreta customers. They are operational goals, not a contractual uptime guarantee unless stated in a signed enterprise agreement.
Standard support
- Target first response: 24 business hours via support tickets or email.
- Channels: customer portal tickets, published support email, and contact form for prospects.
- Coverage: billing, portal access, licensing, and marketing-platform issues.
Product-application support
Day-to-day ChurchHub and CoreTrust application issues may be handled with the respective product teams. Zreta coordinates billing and portal access.
Status & incidents
Check the system status page for component health. Historical uptime percentages are published only when telemetry supports them — we do not invent charts.